Returns,
explained.
Rainbow Mystery™ products are sealed mystery toys, so we do not offer returns for change of mind, colour preference, duplicate colours, or mystery outcomes. Faulty items are handled fairly.
No returns for mystery pulls
We do not accept returns or exchanges for change of mind, duplicate colours, not receiving your preferred colour, or not liking the mystery item received.
Faulty items are handled fairly
If your item arrives faulty, damaged, or unusable, contact us within 7 days of delivery with your order number, a short description of the issue, and clear photos showing the fault or damage.
Change of mind
We do not accept returns or exchanges for change of mind, duplicate colours, not receiving your preferred colour, or not liking the mystery item received.
Faulty or damaged items
If your item arrives faulty, damaged, or unusable, contact us within 7 days of delivery. Please include:
- Your order number
- A short description of the issue
- Clear photos showing the fault or damage
Approved resolutions
Once reviewed, we may offer a replacement, partial refund, or full refund depending on the issue. Approved refunds are returned to the original payment method.
Fair, simple and clear
Mystery products are part of the surprise, but genuine faults are always reviewed properly. Contact us within 7 days and we’ll help with the next steps.