Returns & Refunds

Rainbow Mystery™ products are sealed mystery toys, so we do not offer returns for change of mind, colour preference, duplicate colours or mystery outcomes. Genuine faulty items will always be reviewed fairly.

Change of Mind & Mystery Products

We do not accept returns or exchanges for change of mind, duplicate colours, not receiving your preferred colour or edition, or not liking the mystery item received.

Receiving a duplicate or a particular mystery colour or edition does not mean the product is faulty or incorrectly supplied.

Normal Wear & Tear

Squishy toys are soft, flexible products that are repeatedly handled and squeezed. Some cosmetic wear over time is normal and is not considered a product fault.

Normal wear and tear may include:

Fading, scratching or rubbing away of facial features or printed details.
Surface discolouration from regular handling.
Dust, lint or hair sticking to the surface.
Minor stretching, softening or deformation from repeated squeezing.
Minor cosmetic marks that do not affect the normal use or safety of the toy.

Refunds or replacements are not provided simply for normal wear and tear or cosmetic deterioration caused by regular use.

Splitting, Tearing or Leaking

Splitting, tearing or leaking is not treated as normal cosmetic wear and tear. If this occurs during normal and reasonable use, please stop using the product and contact us so we can assess the issue.

Damage caused by misuse, puncturing, cutting, biting, excessive stretching, excessive force, accidental damage or other abnormal use is not considered a product fault.

Faulty or Damaged Items

If your item arrives faulty, damaged or unusable, or you believe a fault has developed during normal use, please contact us as soon as possible.

Please include:

Your order number.
A short description of the issue.
Clear photos showing the fault or damage.

We may request additional photos, video or return of the item where reasonably necessary to assess the claim.

Refunds & Replacements

Once the issue has been reviewed, the appropriate remedy will depend on the circumstances and your rights under the Australian Consumer Law.

Where there is a major failure, you may be entitled to choose between a refund or replacement. For other failures, we will provide the remedy required under the Australian Consumer Law.

Approved refunds will be returned to the original payment method.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot legally be excluded, restricted or modified.