Refund policy

Rainbow Mystery Returns & Refund Policy

We want you to be happy with your Rainbow Mystery order. This policy is intended to explain how returns, refunds and faulty-item claims are handled.

Change of Mind

We do not accept returns, refunds or exchanges for change of mind, including where a customer changes their mind after ordering, orders the wrong quantity, receives duplicate colours or editions, or does not receive a preferred mystery outcome.

Mystery Products

Rainbow Mystery products are sold as mystery items. Variations in colour, design, edition and appearance form part of the mystery experience and are not considered faults.

Normal Wear and Tear

Normal wear and tear is not considered a product fault. This may include fading or scratching of printed details, surface discolouration, dust, lint or hair sticking to the product, minor stretching, softening, deformation or cosmetic marks that occur through normal use.

Splitting, tearing or leaking is not treated as normal wear and tear and may be assessed as a potential fault.

Damage caused by misuse, including puncturing, cutting, biting, excessive stretching, excessive force, accidental damage or use outside the product’s intended purpose, is not considered a manufacturing fault.

Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us at rainbowmysteryau@outlook.com with your order number, a short description of the issue and clear photos of the item.

We may request additional photos, video or return of the item where reasonably necessary to assess the claim.

Refunds and Replacements

Where an item is confirmed to be faulty, damaged or otherwise covered by your rights under Australian Consumer Law, an appropriate remedy may include a replacement, refund or other remedy depending on the circumstances.

Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.

Backorders

Where an item is clearly identified as a backorder at the time of purchase, the estimated dispatch timeframe will be shown on the product page. Backorder dates are estimates and may be affected by circumstances outside our reasonable control.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

Contact

Rainbow Mystery
Email: rainbowmysteryau@outlook.com
Australia